Shipping policy
Last updated: September 30, 2026
Thank you for shopping at Priastar. Below you'll find everything you need to know about how and when your order will arrive.
Where We Ship
We currently ship to addresses within the United States, including Puerto Rico. We do not ship internationally at this time. Orders to U.S. territories outside the 50 states may take a few extra business days to arrive.
Shipping Rates
- Free standard shipping on all orders of $50 or more (before taxes).
- Orders under $50 are charged a flat shipping rate, which is shown at checkout before you pay.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day. During peak seasons or promotions, processing may take slightly longer.
Delivery Time
Once shipped, orders typically arrive within 7–15 business days. In total, please allow approximately 8–18 business days from the time you place your order until delivery.
Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to carrier issues, weather, holidays, or other events outside our control.
Multiple Packages
Items in your order may ship from different warehouses, so you might receive your order in more than one package, possibly on different days. There is no extra charge for this.
Order Tracking
When your order ships, you will receive a shipping confirmation email with a tracking number. You can follow your package using the link in that email or on our Track Order page. Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Address
Please double-check your shipping address before completing your purchase. If you notice a mistake, contact us as soon as possible and we will try to update it before your order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost or Missing Packages
If your tracking shows your package as delivered but you cannot find it, please check around your property and with neighbors, and wait 48 hours, as packages are sometimes marked delivered early. If it still hasn't arrived, contact us and we will help you open a claim with the carrier.
If your tracking has not updated for 30 days, or your order has not arrived within 30 business days of shipping, contact us and we will send a replacement or issue a refund.
Damaged Items
If your order arrives damaged, please see our Refund Policy for how we'll make it right.
Questions
For any shipping questions, contact us through our contact page.