Refund policy

Last updated: September 30, 2026 At Priastar, we want you to love what you ordered. If something isn't right, this policy explains how returns, refunds, and cancellations work. 30-Day Return Window You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be: Unused, unworn, and in the same condition you received it In its original packaging, with any tags attached Accompanied by your order number or proof of purchase How to Start a Return To start a return, contact us through our contact page with your order number and the reason for the return. If your return is approved, we will send you the return address and instructions. Items sent back without first requesting a return will not be accepted. Please do not send returns to our business address unless instructed to. Return Shipping Costs For returns due to a change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. If your item arrived damaged, defective, or was not what you ordered, we will cover the cost of making it right (see below). Damaged, Defective, or Incorrect Items Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you. In many cases, you will not need to send the item back. Non-Returnable Items The following items cannot be returned unless they arrive damaged, defective, or incorrect: Personal care, hygiene, and beauty products that have been opened or used Custom or personalized products Items marked as final sale Gift cards If you are unsure whether your item is eligible, please contact us before sending anything back. Exchanges The fastest way to get a different item, size, or color is to return the item you have and, once the return is accepted, place a new order for the item you want. Order Cancellations You may cancel your order for a full refund as long as it has not yet shipped. Because we process orders quickly (usually within 1–3 business days), please contact us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy once delivered. Refunds Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved, please contact us. Original shipping charges are non-refundable, except when the return is due to our error (a damaged, defective, or incorrect item). Questions If you have any questions about returns or refunds, contact us our contact page priastar.com/pages/contact.